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Blog

Our July 30th webinar “Top 10 Reasons to Upgrade to Windows Server 2008 Now” was very well attended, and as expected, generated a lot of good questions. So many questions, in fact, that we weren’t able to answer them all during the live Q&A portion of the webinar.

For your convenience, we’ve captured all of the questions below. Answers have been provided by our speakers, David Hanna, Infrastructure Architect at Microsoft, and Michael Bilancieri, Senior Director of Products at Marathon. The questions are grouped by topic, starting with Windows Server related questions and then Marathon everRun related questions following after.

How seamless is the migration from Windows Server 2003 to 2008?
It really depends on the workload. Active Directory upgrade is similar to the 2000 to 2003 upgrade, and should not be disruptive. Cluster migrations require a rebuild of the cluster. For IIS, many applications can be migrated easily. It’s best to look on Microsoft.com for migration info that is specific to your workload. Simply introducing a Windows Server 2008 server into a 2003 environment should be seamless.

Going from Windows Server 2003 to 2008, do you recommend upgrading or re-installing the operating system?
Microsoft supports an upgrade of the OS only – no applications. Most customers however, choose to reinstall with Windows Server.

What are the hardware requirements for this Windows Server 2008?
Minimum is a 1ghz processor, 512mb of RAM, and 20GB of disk space. Details can be found here: http://www.microsoft.com/windowsserver2008/en/us/system-requirements.aspx

Do you have an actual laboratory so that I can practice Windows Server 2008?
You can find the TechNet Virtual Labs here: http://technet.microsoft.com/en-us/virtuallabs/bb512925.aspx

Any difficulties adding a Windows 2008 Server into a 2003 domain? Anything to watch out for?
Adding Windows Server 2008 Member servers to the domain should not be an issue. There are no special things to watch out for, until you start adding Domain controllers. Note that if you add a 2008 member server, and do not extend the schema, some things will be unavailable, like the enhanced DFS capabilities in 2008.

Where can I get a copy of the Windows Server 2008 trial version?
You can obtain the trial version here: http://www.microsoft.com/windowsserver2008/en/us/try-it.aspx. Starting August 20th, you will be able to get R2 in the same location.

Can I do in-place upgrade AD server 2003R2 to Server 2008 without any problem? Also, can I do that same thing with Exchange 2007 server on SRV2003R2?
Microsoft only supports the upgrade of the Operating System from 2003 to 2008. We do not support the upgrade of Windows Server 2003 with applications, so the Exchange 2007 upgrade would not be supported.

Is it possible to use the same imaging deployment method for Windows 2008 physical and virtual machines (in VMware) for consistent builds?
It is possible to use traditional imaging methods for physical and virtual, however in the virtual environment, most customers tend to use template Virtual Hard disks to deploy systems, as it is faster and more flexible than imaging.

What is the difference between GPO and NAP?
Group policy is a part of Active Directory that allows for management of users and computers. NAP, or network access protection provides endpoint health checking for network clients. This integrates with network components to restrict or allow network access. Client NAP configurations can be controlled by GPO, and some GPO settings can be enforced by NAP.

Does NAP work for VPN connections as well?
Yes. It is integrated with Microsoft VPN as well as some partner solutions.

Does XP pro and 2008 Server talk well together? What’s a better path, upgrade your clients to Win7 then servers to 2008? Or vice versa?
XP will work in a 2008 domain environment, but it won’t be able to take advantage of all of the features of 2008. Vista is designed to complement 2008, and Windows 7 works best with 2008 R2 (or 2008). I would recommend deploying Windows Server 2008 for workloads that will gain the most benefit – this will allow you take advantage of it immediately. Then follow with Windows 7 when you are ready.

Do terminal servers have central management to manage users and applications?
There are a number of tools to centrally manage the environment. R2 adds a connection broker component that will publish apps from multiple servers. However, apps still need to be published on each server, and permissions need to be set that way as well. Citrix provides some great centralized mgmt tools that enhance the native tools.

Will 2008 support XP clients?
Yes. 2008 will support XP for many things including Terminal Services, with RDP 6.1 client, NAP, with XP Sp3, Group policy preferences and many other features. Windows Vista and Windows 7 however, are able to take advantage of more features.

I have two Windows 2008 servers that are going to be setup as a cluster for Exchange 2007. Is there a document for setting up the “heartbeat” connection between the two servers?
There are many documents on technet that will help. When you build the cluster, the validation wizard will check the configuration of the heartbeat network to make sure its configured appropriately. Typically, a 2 node cluster will use a cross-over cable, although a non-routed VLAN on a switch also works. Some docs:

Step-by-step guide for basic 2-node cluster: http://technet.microsoft.com/en-us/library/cc731844(WS.10).aspx
Validating an Exchange 2007 Cluster: http://technet.microsoft.com/en-us/library/bb676379.aspx

Is Server 2008 with Exchange supported on VMware?
Exchange Server 2007 SP1 on Windows 2008 is supported – see here for details: http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvp.htm

Is it possible to run a 2008 DC with 2003 DCs without any sort of hacks or work-arounds?
Yes – it is possible. You’ll need to extend the AD Schema and install a 2008 member server, then promote it to a DC. There are some documents here: https://blogs.msdn.com/canberrapfe/archive/2009/04/08/adding-a-2008-domain-controller-to-your-2003-forest.aspx

Regarding the NAP, once a client is quarantined, is there a policy or rule that the admin must create to get the client healthy? Meaning, is it automatic or does the client sit there until someone checks the quarantined clients and fixes the issues?
NAP can be configured to auto-remediate certain things – turning firewall on, turning on autoupdate, etc. For AV, or patches, users can be directed to a web page with simple instructions or links to update the client.

Has load balancing improved with 2008 and TS?
It has been made simpler. Many customers found NLB to be complicated for what was needed on Terminal Services. TS on 2008 uses DNS round robin for initial connection with the TS Farm, then load balancing across nodes is handled by using RDP session load balancing.

How many CALs are included in the bundle of Windows Server 2008?
There are different bundles with 5, 10, or 25 CALS. http://www.microsoft.com/windowsserver2008/en/us/pricing.aspx

How many machines can run on a single user MS Windows Server 2008, because we want to move to VMware soon.
Microsoft supports up to 192 VMs on Windows Server 2008, and 384 on Windows Server 2008 R2. Typically numbers will not be anywhere near this, as other system resources will bottleneck. Details can be found here: http://www.microsoft.com/windowsserver2008/en/us/hyperv-faq.aspx#HyperVWindowsServer2008Specific

Is MS Windows Server 2008 VMware built-in?
Microsoft’s virtualization solution, Hyper-V, is built in to Windows Server 2008 and R2.

How would Hyper-V handle the VMware over committing resources, for example, is ESX server only have 8GB RAM but it can assign 16GB RAM to the VMs because it holds the memory and only releases it when it is required. The main reason for Exchange on a ESX box is not a good idea.
Hyper-V does not support over-commit of memory resources. To assign 8gb of RAM to a VM, you must have 8gb available. This improves performance and security.

What happens when a file which has been transferred/shared to a branch using Branch Cache is opened in the main office? Will the branch be informed about this and vice versa?
When clients use branch cache, each file is referenced by a hash. When a client tries to retrieve a file from the central office, it checks the hash of the file, then compares it to what is in the local cache. If the file has changed, then the hash would have changed, and the client would retrieve the updated version. The branch is not informed if the central copy is opened, only if it is changed, through the hash mechanism.

What is the maximum supported DFS server in 2008? In 2003 I think it is less than 70GB and that was not enough for me.
The File Replication Service in Windows Server 2003 had trouble with replication when data sizes got too big. Windows Server 2008 uses DFS-R (Distributed File System Replication) for replication – this uses an algorithm call Remote Differential Compression, which compresses files, and replicates only changes. This makes replication more efficient, an able to support large volumes of data. The limits that existed in 2003 for data size are either removed, or raised greatly.

What is the standard vs. reduced footprint for Windows 2008?
Processor requirements for Server Core and full Windows Server 2008 are the same. Minimum memory recommendations of 512mb are also the same. While the system requirements on Microsoft.com don’t list separate requirements for Server Core, it typically requires less disk space than a full installation. Additionally, Server Core has fewer roles to install (only 9), fewer services running, and has no GUI.

Are there any plans to integrate snapshot technology within Hyper-V?
Hyper-V already supports snapshots at two levels. First, it supports snapshots of the Virtual Machine itself, through use of memory copies and differential disks. The other snapshot capability is a snapshot backup, performed by the host Hyper-V system, using Volume Shadowcopy Services to back up the running VMs.

When will Hyper-V R2 be released?
Windows Server 2008 R2 and Hyper-V R2 released to manufacturing on July 22nd. General Availability will be in October. Volume license customers should have access to the code on August 19th. More details are available here: http://blogs.technet.com/windowsserver/archive/2009/07/22/when-to-expect-windows-server-2008-r2-rtm.aspx

Can everRun protect a workload that is physical on one side and virtual on the other?
everRun does not install INTO a Windows system, so it isn’t able to protect a ‘physical’ system in this sense. Many of our customers choose to keep some of their applications isolated to a physical server with no other applications or VMs on that host while protecting them with everRun. This is done by creating a single Windows environment within the everRun environment. Although the capability is there to create multiple, a single is the desired approach.

How does everRun handle data stored on NAS?
everRun can use any product data that resides on any type of storage. everRun sees the storage repository as a disk volume and can mirror between any two.

How many licenses for the operating system do I need for this solution? Do I need two licenses for the application (i.e. Exchange) as well?
Typically two licenses of Windows are required, however the Enterprise edition provides benefits when running in virtual environments. Please check with Microsoft on this and with your application vendors as all vendors have different licensing terms for redundant/high availability systems.

How well does everRun work with dissimilar hardware (i.e. at the DR site using older servers)?
There are some requirements for similar server components. If two supported servers are utilized and one happens to have a slower processor, the application may run at the slower speed, depending on the level of protection chosen within everRun.

Does everRun replicate all server data including application data like SQL databases?
Yes. The entire operating environment and all disks, including the OS, application, and application data are mirrored.

Is everRun effective for small companies? For example, an Exchange environment for less than 200 users?
Absolutely. Many of our customers are smaller to mid-sized businesses who require an availability solution that is simple, effective, and doesn’t require SAN storage or dedicated IT staff to manage.

Does everRun support MS Small Business Server?
Yes. Our everRun solution will work with any version of Windows Server, 64-bit or 32-bit. We work for small scale solutions all the way up to enterprises.

Will everRun support Exchange 2010 DAG location geographically?
We are still researching Exchange 2010 capabilities and how they can best be supported by everRun. At this time we are not yet clear on how DAG will or can be supported.

How are system upgrades handled in the everRun environment?
A single upgrade is performed on the single exposed Windows environment. Both of the redundant systems will be updated automatically by everRun. everRun also offers mechanisms to reduce the risk and associated downtime of system upgrades.

How does the actual SQL server app run in the everRun environment?
Exactly the same as it does in a non-everRun environment. everRun sits below the Windows environment therefore there are no application changes required.

The everRun software sounds great, but it requires two physical servers. Any hope of moving forward to do the same work within a VMware or Hyper-V environment?
Today everRun supports virtualized environments running on Citrix XenServer. We announced a joint development agreement with Microsoft back in early 2009 to provide everRun Fault Tolerance within a future version of Windows/Hyper-V.

How is everRun migrated with Windows 2008 hypervisor?
everRun will support a future Windows/Hyper-V release as part of the joint development effort between Microsoft and Marathon.

What system resources are used by everRun?
A small (varies a bit by the application that is running) bit of CPU and memory overhead is consumed by everRun.
 

If you’ve been thinking about upgrading to Windows Server 2008, be sure to attend our July 30th webinar featuring guest speaker David Hanna, Information Architect at Microsoft. David will review the new Web tools, virtualization technologies, security enhancements, and management utilities available in Windows Server 2008. You’ll also have a chance to ask David any specific questions you have about Windows Server 2008 during the live Q&A portion of the webcast.

In preparation for the webinar, we asked David to answer a few of the common questions that we have been hearing from our customers in recent months.

Q: One of the biggest concerns we hear from our customers and partners is that in this current economy, IT departments are being asked to do a lot more with less people. How can Windows Server 2008 help with this issue?

Across all of my customers, everyone is talking about cutting costs, and getting more out of their current investments. When we start digging into the features of Windows Server 2008, customers are finding tremendous opportunity to optimize their environments. A few of the major areas of cost savings I’m seeing are:

• Reduced deployment time and costs with Windows Deployment Services
• Reduced management cost and effort with PowerShell and Server Manager
• Hardware and Workload Consolidation with Hyper-V
• Licensing consolidation with Enterprise and Datacenter models for virtual environments.

Q: What about the challenge of managing remote and branch office locations?

Branch offices have consistently been a challenge to manage, primarily due to lack of on-site staff. Windows Server 2008 brings some major new components to the picture that will greatly ease branch office management. These features include the Read-Only Domain controller, which makes the remote DC secure, and replaceable, Distributed File System, Windows Remote Management, Server Core (lower surface attack area), and improved Terminal Services for application delivery.

Q: A lot of our customers work in “always-on” industries like manufacturing, healthcare and broadcast media, where server downtime can be very disruptive to their business. How does Windows Server 2008 support these demanding environments?

Windows Server has always addressed high availability with Clustering Services. Windows Server 2008 has brought some huge enhancements to the Cluster Service that will reduce the complexity of clustering, while increasing availability. Failover Clustering in Server 2008 has a new validation wizard that will validate hardware and software configurations, resulting in easier, more reliable cluster deployments. The reliance on a quorum drive has also been removed, so there is no longer a single point of failure in the cluster. Also, Failover Clustering has been enhanced to support multi-site clusters to support organizations that need site-to-site failover. And, as always, when organizations need to take availability to the next level, Microsoft continues to work with partners like Marathon to extend the native capabilities of Windows Server.

***********************************************************************************************

During the webinar, Michael Bilancieri, Sr. Director of Products for Marathon, will discuss how to extend the high availability features of Windows Server 2008 to fault tolerant protection with Marathon’s everRun software and how organizations can now confidently migrate mission critical applications from Unix or proprietary platforms to realize big cost savings.

Registrations for this webinar are limited and we are expecting a large turnout, so be sure to save your spot by registering today.

On February 24th, we’re going to be doing a webinar featuring Stephanie Balaouras, Principal Analyst at Forrester Research and co-author of the report, X86 Server Virtualization for High Availability and Disaster Recovery. Stephanie was good enough to sit down with us to answer a couple of questions we had before the webinar.

Q: Stephanie, can you give us the 10,000 ft. explanation of why server virtualization is a good alternative for high availability and disaster recovery?

A: In a nutshell, server virtualization facilitates a rapid — or even automatic — restart of applications after an IT failure, and when used in conjunction with data replication between data centers, it can restart applications at a recovery site following a primary site failure. In particular, x86 server virtualization can improve the availability of business-critical systems that are important to the business but not critical enough to warrant the investment in expensive and complex resiliency technologies like fault-tolerant hardware or clustering.

Q: You had mentioned that Forrester is seeing increased customer interest in active-active strategies for high availability. Is that just in Fortune 500 companies or is the interest broader than that?

A: Active-active isn’t just for the largest of companies. Companies of all sizes are under increasing pressure to improve their recovery capabilities but at the same time, they are under pressure to reduce costs and achieve greater operational efficiencies. Companies need an alternate site so they can failover critical business operations in the event of a primary site failure. Given the necessary investment, an alternate data center simply can't remain idle waiting for some disaster to occur. Companies must determine ways to maximize this investment to improve business operations, accelerate growth, or elevate availability.

Q: What’s changed that is driving the greater interest in active active for HA?

A: There are a couple of reasons why there is a growing interest in active-active strategies. First, as I mentioned, most companies are under increasing pressure to improve recovery objectives. In fact, most companies that I speak with have recovery time and recovery point objectives measured in hours, not days. To achieve this type of recovery, today you need to have dedicated infrastructure (servers, storage etc.) at the alternate site.

In the past, many companies might have turned to a DR services provider for their needs. For cost reasons, they subscribe to shared infrastructure services. Because the infrastructure is shared, recovery is limited to recovery of system configurations and data from tape, which means that best case scenario for recovery is 24 hours to 48 hours. As result, many companies are brining DR “back in-house” and making the business case with better recovery objectives and the ability to use the investment in the alternate site for multiple purposes.

Thanks Stephanie, we’ll see you on the 24th. Want to hear more from Stephanie? View her posts on the Forrester Blog for IT Infrastructure & Operations Professionals.

Register here for the webinar featuring Forrester Research.

We had a lot of great questions during the Q & A session of our January webinar with one of our customers. We’ve posted the questions and responses here on our blog for everyone’s benefit.

Questions for The Sullivan Group:

Q: Which everRun product are they running? everRun HA or FT?
A: everRun VM

Q: How did you migrate your VMware VMs to XenServer?
A: We used a V2V software migration tool from Visioncore that worked really well.

Q: What was the procedure when bringing back up one of the servers when the RAID card failed. How easy was it?
A: It couldn’t have been easier. Once we repaired the failed component, everRun identified it and put it back into use. everRun used a mirror copy to bring the two systems back in complete synchronization. This all happened without our intervention and without impacting our users.

Q: Was a short implementation time a demand from The Sullivan Group, and what was the expectations before the implementation?
A: Short implementation time wasn’t a hard requirement. We expected the implementation to take a couple of weeks and were pleasantly surprised when we had it all up and running in a little less than a week.

Questions for Marathon:

Q: Is there a special license for SQL? Or any other special considerations?
A: Special licensing for the applications you protect is not required. You should refer to the SQL license agreement or the agreement for the application on the VM that you are protecting. With everRun, only one instance of the application is running at any one time.

Q: Is this active active or active passive?
A: We refer to it as ‘active/ready’. The secondary VM is in a paused state, however disk and network I/O are being processed. This allows everRun to deliver fault tolerance at the component level, while immediately starting the paused VM fully in the event of a full host failure on the primary side.

Q: Do you have to install everRun prior to your application, so if I already have an application installed would I need to rebuild the production server? IF so does this change the install time and impact?
A: Assuming you have a VM set up on a host, the application can be installed before or after the VM is protected with everRun. The protection process does require the VM to be shutdown prior to beginning the protect process, however the process takes about 2 minutes to complete after which time the VM can be restarted.

Q: How does everRun handle Software or OS hangs?
A: everRun does not monitor applications.

Q: In your opinion what is the strongest difference between this and MS Clustering?
A: MS Clustering can be a nice fit, especially with applications such as SQL Server. One of the requirements for MSCS is shared storage, or a SAN. This requirement can push the cost out of reach for many small and midsized businesses. everRun does not require shared storage and can utilize any type of storage the customer may have or intend to purchase. In addition, everRun provides fault tolerance and not just failover restart. This helps to minimize interruptions typically caused by failed devices.

Q: Does everRun VM support Windows x64 architecture on VM?
A: Yes, everRun and XenServer support 64-bit hardware and software.

Q: Can VM run Windows 2008 x64? Or Windows 2003 x64?
A: Citrix XenServer supports VMs running Windows 2008 64-bit and Windows 2003 64-bit. Currently everRun VM can protect VM’s running Windows Server 2003, 32-bit and 64-bit. Our next release planned for calendar Q2 09 will support Windows Server 2008 32-bit and 64-bit VM’s.

Q: How much overhead do you have when you protect a VM?
A: When protecting a VM you are able to define how much of a particular resource is to be utilized and reserved. This helps to reduce the amount of resources required for protecting VM’s. Performance overhead can vary depending on if it is I/O heavy, CPU heavy, what the application is, etc. Typically however performance overhead is not impactful.

Q: Is everRun tied to a VM on a particular physical XenServer, what would happen if you used XenServer technology to move to another physical server?
A: Once a VM is protected with everRun, it is hard-configured to two physical hosts. everRun allows online migration of the active VM between these two hosts without interruption. To move one or both VM’s in the protected pair to a different host would require it to be unprotected, migrated if necessary, and protected again with the new host.

Q: Please speak about XenServer integration, process for failover to DR site?
A: everRun has a tight integration with XenServer. everRun is installed on top of XenServer and is completely compatible and able to protect Windows VMs created in XenCenter. During the protection process, everRun takes the chosen VM and clones it to the designate secondary host. This creates a complete and identical VM on the secondary host. everRun maintains these two VM synchronously so that they are always identical. everRun’s unique architecture exposes these two mirrored VM’s as a single VM; there is no need to install, manage, or update both sides, only the one single instance of the OS/application. Should the entire ‘primary’ host fail, the ‘secondary’ host will immediately start the cloned VM. It comes up with the same IP address, hostname, and MAC address of the primary so that there are no client-side, DNS, Active Directory, or other infrastructure changes required.

Q: Will everRun run on x64?
A: Yes, it requires 64-bit servers.

Q: I assume the servers must match i.e. memory, HD space and memory as well as other array controllers and type of arrays?
A: The only requirement for similarities within the servers is same family of processors. everRun can mirror storage between dissimilar storage types and vendors, allowing lower-cost storage to be deployed on the ‘secondary’ host.

Q: Is everRun for virtual servers XenServer specific, or does it work with Hyper-V, Virtual Iron, etc.?
A: Today everRun is developed for XenServer. In January we announced a development and marketing agreement with Microsoft, we will be developing an everRun product for Hyper-V as well.

Q: What if the server is up but a single app on the server fails? Also, how do you detect the app failed?
A: everRun does not monitor applications. However if by ‘single app’ you mean a single VM, everRun does protect at the individual VM level. If a VM fails yet the host and other VM’s remain alive, everRun can restart the VM on the secondary host.

Q: Do you have to purchase redundant licenses for the applications that you have replication as Virtual Machines across two physical servers? For example, do you have to purchase double the Exchange licenses to do it or just the licenses as if you had a single server?
A: You would need to refer to the license agreement for each application. With everRun, the application is running as a single instance and many vendors don’t require two licenses, but this varies between vendors.

Q: Can you have full fault tolerance on XenApp servers between 2 datacenters, where users would not be disconnected from their session if a failover occurred?
A: everRun can certainly protect XenApp as it can protect any Windows application. A number of customers are using everRun to protect XenApp today. The ability to separate between data centers (there are latency requirements due the synchronous nature of everRun) will be available in Q2. To prevent session disconnects will require Level 3 protection, or full System-Level Fault Tolerance, which will also be available for everRun VM in Q2.

Q: Can the VM servers be in different data centers across a WAN behind firewalls?
A: The ability to separate servers geographically will be available in Q2.

Q: Are there general guidelines on the number of VM's that can be protected between two host machines? I'm thinking of SQL Server systems hosting highly transactional databases.
A: The answer to this is dependent on the applications running within the VM’s, hardware, and activity within them, so providing a set number of VM’s would not be practical. Please contact Marathon if you would like to discuss your environment to better understand what VM limits may be suitable.

Q: How can you use the USB interface, for example when software requires a dongle?
A: everRun does not redirect the USB interface to a protected VM.

Every day, companies around the world rely on the features of Microsoft Exchange for their business-critical applications like email, calendaring, contacts, mobile support, web-based information accessing and data storage support. While we’ve discussed the importance of maintaining Microsoft Exchange high availability and steps to simpler Exchange HA, we thought this would be a good opportunity to share a case study from one of our customers.

Connecting Employees, Vendors and Customers Without Interruption

A large U.S. furniture retailer was becoming increasingly dependent on Microsoft Exchange 2003 for internal communication and collaboration, and for communication with both vendors and customers. Since the retailers primary revenue-generating activities relied on e-mail, downtime would have resulted in serious consequences. As a result, Exchange protection became a requirement and top priority for senior leaders.

everRun –An Alternative to Clustering

The IT staff had previous experience with traditional clustering and was looking for an easier, more robust solution. They selected everRun and implemented a solution using a pair of IBM servers with local boot disks and a fibre channel SAN for the datastore. Currently, the system supports close to 1200 users.

No Exchange Failures = Increased Competitive Advantage

In over a year of operation, they have not experienced a single unplanned disruption of their Exchange system. In turn, this has allowed them to keep their revenue-generating activities operating at full speed. As a result, they are currently looking at adding the everRun SplitSite option to allow geographical separation of their systems for additional protection.

Do you have a story when protecting Exchange would have been a better option than what resulted? How did it affect you or your company?

Casinos want a simple, affordable way to make sure their casino management and player tracking applications don’t suffer outages and the repercussions that follow. Because IT staff are usually not onsite at each casino location, casinos need software that doesn’t require manual intervention to restore operations after a failure. Over 90 casinos in the U.S. currently use everRun software to prevent outages and data loss in their Windows-based slot and casino management applications. Since the gaming industry is highly competitive, it is important to maintain customer loyalty by rewarding players with bonus points and prizes for playing. A failure on one of the servers running the management applications can knock out the entire rewards system for that location, resulting in inconvenience for hundreds of guests and potentially a negative impact on customer loyalty.

Looking for “Self Maintaining” Availability

IT executives at casinos we’ve worked with evaluated several options for protecting their casino management applications before selecting Marathon. The "cold standby" servers they had used in the past were only effective if the necessary IT staff was immediately available on the premises. Many also considered clustering, but the gaming applications they used often were not "cluster aware," and wouldn’t operate effectively in clusters without a lot of app scripting. What they were looking for was “a sound technology to protect their applications capable of self maintenance.”

Selecting Automated High Availability and Redundant Servers

As one executive at a Casino that selected everRun put it, I have no IT staff onsite at most of our locations. What appealed to us so much about Marathon’s everRun was that if a server fails, everRun restarts correctly and recovers properly on its own. As another IT exec told us he was “impressed with the automated redundancy of everRun because it would help prevent outages due to administrative errors."

Getting Reliable Protection for Casino Locations without Onsite IT

In the words of another Casino IT exec, “Over time we came to appreciate the “self-maintenance” aspects of the Marathon software …you install it and it just works as advertised with little to no IT intervention. With the Marathon systems, the slot system applications have operated continuously. The systems deliver 99.999% availability and full protection from failures."

Diana Huggins, a blogger for IT Professionals, describes clustering as:

“a technology that lets you increase the availability of a server, service or application so it does not become a single point of failure.”

This description is completely true. We find a simplified definition makes understanding clustering more comprehensible. Clustering strategies are typically used for scaling out performance, load balancing, and recovery. The way we see it, clustering is connecting at least two servers together with one acting as a standby for protection. Clustering solutions are rules based and require custom coding and scripting that define the failover and recovery policy and procedures unique to their environment.