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Friday, August 1st, 2008 - 12:33 pm EDT

everRun in Action - Gaming Industry Executive Feedback

Posted by: Brian Mullins

Casinos want a simple, affordable way to make sure their casino management and player tracking applications don’t suffer outages and the repercussions that follow. Because IT staff are usually not onsite at each casino location, casinos need software that doesn’t require manual intervention to restore operations after a failure. Over 90 casinos in the U.S. currently use everRun software to prevent outages and data loss in their Windows-based slot and casino management applications. Since the gaming industry is highly competitive, it is important to maintain customer loyalty by rewarding players with bonus points and prizes for playing. A failure on one of the servers running the management applications can knock out the entire rewards system for that location, resulting in inconvenience for hundreds of guests and potentially a negative impact on customer loyalty.

Looking for “Self Maintaining” Availability

IT executives at casinos we’ve worked with evaluated several options for protecting their casino management applications before selecting Marathon. The "cold standby" servers they had used in the past were only effective if the necessary IT staff was immediately available on the premises. Many also considered clustering, but the gaming applications they used often were not "cluster aware," and wouldn’t operate effectively in clusters without a lot of app scripting. What they were looking for was “a sound technology to protect their applications capable of self maintenance.”

Selecting Automated High Availability and Redundant Servers

As one executive at a Casino that selected everRun put it, I have no IT staff onsite at most of our locations. What appealed to us so much about Marathon’s everRun was that if a server fails, everRun restarts correctly and recovers properly on its own. As another IT exec told us he was “impressed with the automated redundancy of everRun because it would help prevent outages due to administrative errors."

Getting Reliable Protection for Casino Locations without Onsite IT

In the words of another Casino IT exec, “Over time we came to appreciate the “self-maintenance” aspects of the Marathon software …you install it and it just works as advertised with little to no IT intervention. With the Marathon systems, the slot system applications have operated continuously. The systems deliver 99.999% availability and full protection from failures."

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Availability  Case Study  Clustering  Clusters  EverRun  Gaming  High Availability  Marathon 

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